Dr. Hedy Cecilia Loa, MD

Dr. Loa herself is very pleasant. Writes referrals without question. However, she only barely examined my parents (both are patients) one time in 16 months. The office/Dr. VERY rarely return phone calls. Phone system changed now so you can't even page her and no one ever answers the call. You sit on hold for 5 minutes and then it says no one can take your call and forces you to leave a message which is never returned. Been waiting 2 months on course of treatment for an ultrasound she ordered on my dad for possible hernia. Medical group, pharmacists, insurance company - no one can reach her office or get a call back. I think she has too many patients and not enough office staff.

Dr. Loa has been my PCP for only a year, she’s great and thorough during her exam but unfortunately her staff is very incompetent and inefficient. I just moved to Hawaii for work and I started feeling the same symptoms I had when I last saw her. I called her for my previous test results since they never called me about it , her assistant told me I need an appointment. I explained my relocation and she said Dr. Loa will call me back. 2-3 weeks have passed and there’s no phone call so I called again, and again her assistant said she will call me back. From my initial call 2 months ago, I kept trying to contact her but her assistant kept saying she will call me back. Last person I talked to was Karla who was rude and insisted that I make an appointment despite me telling her I relocated in Hawaii - does she want me to fly to Ca just for that appointment ? That’s unreasonable and just plain dumb. As much as I want to keep Dr. Loa as my PCP, I can’t deal with her irresponsible, incompetent… staff. A timely follow up is important when it comes to your health. I do not recommend this Doctor.

It would be great to find an email address for Dr. Loa. It's hard to get through by phone.

Dr. Loa is patient, she listens and always goes over your lab results and is thorough. Her staff is nice too. Pam D.

I have been with Dr. Loa for the past 20 years and she has always demonstrated professional bedside manner and is genuinely concerned about her patients. I truly would recommend her to others.

Dr Loa is very caring, very prompt on referrals and following through on what she says and feels you need

honest and caring