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Dr. Kimberly B Austin Is this you?

About Dr. Kimberly B Austin

Dr. Kimberly B Austin, MD is a Doctor primarily located in Westerville, OH. She has 17 years of experience. Her specialties include Family Medicine. Dr. Austin has received 8 awards. She speaks English.

Rating Overview

28 Ratings with 4 Comments

The overall average patient rating of Dr. Kimberly B Austin is Great. Dr. Kimberly B Austin has been rated by 28 patients. From those 28 patients 4 of those left a comment along with their rating. The overall rating for Dr. Kimberly B Austin is 3.8 of 5.0 stars.

Mapbox Map of Dr. Kimberly B Austin

Primary Address

Ohiohealth Primary Care Physicians

300 Polaris Pkwy Ste 3000
Westerville, OH 43082
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Specialties

Dr. Kimberly B Austin has the following 1 specialty

  • Family Medicine

    A family practitioner is a doctor who specializes in caring for people of all ages, at all stages of life. Rather than focusing on the treatment of one disease or patient population, family practitioners are often the doctors that people see for their everyday ailments, like cold and flu or respiratory infections, and health screenings. When necessary, family practitioners will provide referrals for conditions that require the expertise of another specialist.
    The doctors may also provide physicals, inoculations, prenatal care, treat chronic diseases, like diabetes and asthma, and provide advice on disease prevention.

  • Specialty Expertise

    Dr. Kimberly B Austin has the following 6 expertise

  • Contraception
  • Immunization
  • Weight Loss
  • Family Planning
  • Check-up
  • Influenza

Dr. Kimberly B Austin has 1 board certified specialty

See the board certifications this doctor has received. Board certifications provide confidence that this doctor meets the nationally recognized standards for education, knowledge and experience

Board Certifications

Dr. Kimberly B Austin is Board Certified in 1 specialty

See the board certifications this doctor has received. Board certifications provide confidence that this doctor meets the nationally recognized standards for education, knowledge and experience.

Reviews

Showing 5 of 28

Five Stars

Both my children have been patients of Dr Austin for many years

Easy Appointment
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Five Stars

Excellent service. She has a wonderful personality, very attentive to my child's needs, She also answered all the questions and concerns I had at the time of the visit.

Wait time
15 minutes
Easy Appointment
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Friendly Staff
Accurate Diagnosis
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Full Review Rating Breakdown
Great doctor!

Dr. Austin in knowledgeable, kind, concerned and caring. She is willing to take the time to answer questions and gives explanations in layman's terms. I've found her easy to relate to and very down to earth.

Wait time
5 minutes
Easy Appointment
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Friendly Staff
Accurate Diagnosis
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Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
Most Uncaring Experience I Could Imagine

I was referred to Dr Austin after my former doctor left the practice, and told that although she does not prescribe the thyroid medication my former doctor had me taking, I could continue seeing her for my other medical needs. I called for an urgent appointment for an extremely painful condition that my former doctor had been treating and was offered a same day appointment. When I arrived for my appointment, I was informed that I was 10 minutes late. I apologized profusely and explained that I am also being treated by a specialist for neurological issues that have been leading to confusion about time and led to me getting lost on the way to the appointment that day. The receptionist reassured me that since I had arrived within the allotted 15 minute window I would still be seen that day. However, after sitting in the waiting room for 15 minutes, I was called up to the receptionist who said that the doctor had just gotten back from lunch and said that I needed to re-schedule. I was told that the soonest appointment was 11 days later, which was quite surprising to me as I had been able to get a same day appointment that morning. I again apologized for my tardiness and accepted the re-scheduled appointment as I knew I had some responsibility in the fact that I had indeed arrived late. I ended up calling the nurse line through my insurance company and being advised to go to urgent care, even though she felt that my primary care doctor was the best person to handle this matter. Urgent care was able to offer me temporary relief, but told me that ultimately, I needed to follow up with my primary care doctor. When I finally had my appointment with doctor Austin 11 days later, I arrived 20 minutes early, had typed up a summary of the history of my condition and what I hoped to address during the appointment. My wife came with me to help advocate for my needs. When Dr Austin walked in the room, she didn’t even give me a chance to talk about the reason for my visit. She immediately said that although she was triaging patients of my former doctor who had urgent needs, she was not willing to take on any of his patients as there were too many for the practice to handle given the number of doctors they currently had. This was an obviously scripted response as she repeated it 3 times, and it was printed word for word on my after visit summary. She told me that she was only willing to refer me to a pain management doctor as she felt they would be in the best position to hand my pain. I expressed my concern with the referral as every other medical profession I have spoken with has advised that I need a primary care doctor to refer me for imaging studies to diagnose the source of my pain and I am not interested in narcotic pain medication. Dr Austin again repeated that she was not willing to offer me ongoing care and felt that pain management was the best way to deal with my situation. I was given a list of primary care doctors to follow up with. None of the doctors on the list accept insurance. The fee for an initial visit is $350 dollars, not including lab fees. I am currently disabled and on medicare. I am doing everything in my power to get rehabilitated so that I can work again because this is not that way I want to live my life. And I do not understand how a person, doctor or otherwise, could treat anyone in this manner. I ended up going to the ER that night due to the severity of my pain. I was treated for urgent needs and advised to follow up with a primary care doctor for imaging studies and a plan of care. It was even more shocking when I looked at the website for the practice this morning and saw that two of their doctors are advertising that they are taking new patients.

Wait time
20 minutes
Easy Appointment
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Accurate Diagnosis
Bedside Manner
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Appropriate Follow-up
Full Review Rating Breakdown
Five Stars
  • Awards

    8 Awards

  • NCQA Diabetes Recognition Program

    NCQA Diabetes Recognition Program

    NCQA developed the Diabetes Recognition Program (DRP) to provide clinicians with tools to support the delivery and recognition of consistent high quality care. This voluntary program is designed to recognize clinicians who use evidence-based measures and provide excellent care to their patients with diabetes.

  • NCQA Patient-Centered Medical Home

    NCQA Patient-Centered Medical Home

    The patient-centered medical home is a way of organizing primary care that emphasizes care coordination and communication to transform primary care into what patients want it to be. Medical homes can lead to higher quality and lower costs, and can improve patients' and providers' experience of care.

  • Castle Connolly Regional Top Doctors

    Castle Connolly Regional Top Doctors

    Castle Connolly is America's trusted source for the identification of Top Doctors. Their physician-led research team reviews and screens the credentials of tens of thousands of physicians who are nominated by their peers annually, via a nationwide online process, before selecting those physicians who are regionally or nationally among the very best in their medical specialties. Castle Connolly believes strongly that Top Doctors Make a Difference™.

  • On-Time Doctor Award

    On-Time Doctor Award (2016)

    Vitals On-Time + Promptness Award recognizes doctors with consistent high ratings for timeliness of appointments. The honor is granted based on a physician's overall and promptness scores.

  • Patients' Choice Award

    Patients' Choice Award (2014)

    Patients' Choice recognition reflects the difference a particular physician has made in the lives of his/her patients. The honor is bestowed to physicians who have received near perfect scores, as voted by patients.

  • Compassionate Doctor Recognition

    Compassionate Doctor Recognition (2014)

    Compassionate Doctor certification is granted to physicians who treat their patients with the utmost kindness. The honor is granted based on a physician's overall and bedside manner scores.

  • Bridges to Excellence: Diabetes Care Recognition Program

    Bridges to Excellence: Diabetes Care Recognition Program

    Millions of Americans have some form of diabetes, and millions more cases are undiagnosed. To encourage more effective treatment and management, Bridges To Excellence® worked with diabetes experts to develop

  • Bridges to Excellence: Physician Office Systems Recognition Program

    Bridges to Excellence: Physician Office Systems Recognition Program

    This program is designed to recognize practices that use information systems to enhance the quality of patient care. To obtain Recognition, practices must demonstrate that they have implemented systematic office

  • Education

    17 Years Experience

  • Marshall University Joan C Edwards School Of Medicine

    Graduated in 2001

  • Mt Carmel Medical Center

    Residency

  • Accepted Insurance

    Dr. Kimberly B Austin accepts the following insurance providers.

  • Aetna
    • Aetna Choice POS II
    • Aetna HMO
    • Aetna Health Network Option Open Access
    • Aetna Managed Choice POS Open Access
    • Aetna Signature Administrators PPO
  • Anthem
    • Anthem Blue Access PPO
    • Anthem Blue Preferred HMO
  • BCBS Blue Card
    • BCBS Blue Card PPO
  • BCBS Illinois
    • BCBS IL PPO
  • Cigna
    • CIGNA HMO
    • CIGNA Open Access Plus
    • CIGNA PPO
  • First Health
    • First Health PPO
  • HealthSpan
    • HealthSpan Access PPO
  • Humana
    • Humana Choice POS
    • Humana ChoiceCare Network PPO
  • Medical Mutual of Ohio
    • MMOH SuperMed POS Select
    • MMOH SuperMed PPO Plus

Locations & Directions

Ohiohealth Primary Care Physicians, 300 Polaris Pkwy Ste 3000, Westerville, OH

Video

Take a minute to learn about Dr. Kimberly B Austin in this video.

  • Similiar Doctors

    Dr. Kimberly B Austin is similar to the following 3 Doctors near Westerville, OH.