Dr. Kraig M Burgess, DO - Reviews

Great first visit/consultation. Dr. Burgess' NP, Tracy, was super friendly, on the ball, energetic, and sympathetic to my issue. Dr. Burgess was all that and a bag of chips, and took as much time as I needed to understand the problem and what I needed to fix it. Surgery was performed at the Banner Union Hills Surgery Center, and the entire staff from front office to wheelchair out the back door was fantastic! Couldn't have asked for a better experience considering it was "surgery". The nurses were ALL great, and Dr. Burgess is the hand specialist/surgeon you want to see if expertise and bedside manner are important to you. FYI, if at all possible, get the earliest appointment time you can for surgery. Mine was the first of the day at 0700 and everyone was fresh and raring to go. Depending on the complexity of the procedure, you should be home before noon. My only problems came with the doctor's billing office (I assume it's an outside contractor). I was told at my first visit/consultation that they would call me 2 weeks before surgery to discuss all the details of insurance and I ended up making all the calls just days before since I hadn't heard from them. Lorraine is not terribly on the ball and Lisa was completely unfriendly and borderline rude. On the contrary, Dee Dee in the billing office at the surgical center was an absolute sweetheart in every way, and bent over backwards to make sure I was fully informed. She deserves a raise for her outstanding customer service!

Dr. Burgess takes his time to go over and explain everything in a way everyone can understand . Dr Burgess addressed options and treatments that was best for me and answered all my questions . I would recommend him and his wonderful staff . Go see Dr Burgess you won't be sorry !

Dr. Kraig Burgess and his staff were awesome! They are professional, office time quick, surgery smooth, and my injury 100% fixed! I would highly recommend this office!

I cant thanked him enough for everything that he did for my son. He perform surgery on my sons left hand and did an amazing job. My son's bones was deteriorating since he waited 8 months to tell me that he has issues. Dr. Burgess did warned us that his hand would not have the same movement due to the deterioration but that was not our case. My son is able to use his hand still the same and no issues at all. I will go back to him if I ever need his services again and would definitely would recommend him at any time.

Called Dr. Burgess to schedule an appointment. The receptionist was going to schedule me for this Thursday, 12/14/17. When she asked for my method of payment I said Medicare and supplemental insurance. The receptionist then said that he won't be able to see me until March. It appears that this Doctor discriminates against Medicare patients. Maybe he took the hippocritic oath instead of the hypocratic oath.