Dr. Brian Justin Jacobs, MD

Dr. Jacobs has a terrible bedside manner. He barely makes eye contact during patient consultations and appears to not be listening, interested or sympathetic to the concerns of his patients. He really should not be working with people. He rushes through appointments and is not up front with information - only sharing some important details when asked specific questions. All in all- a truly terrible communicator and uncaring doctor.

Dr. Jacobs is by far the best ophthalmologist I have ever been to. He always takes the extra time to explain everything to me and answers all my questions. He is very compassionate and caring. His staff is also outstanding. I recommend Dr. Jacobs to all my friends and family.

Excellent care. I had an emergency situation with my eye and he went above and beyond expectations to provide the care I needed.

North Shore Glaucoma Center has a wonderful staff! From the front desk, technicians, to the physicians, everyone is kind. I have seen a couple doctors from this practice in the Libertyville office. They communicate seamlessly. The staff is always prompt and courteous in responding to inquiries and messages. Dr. Jacobs was thorough and really explained each procedure throughout the exam. The technicians were very knowledgeable and patient during the testing. I highly recommend this practice. Dr. Jacobs has been seeing members of my family for years and we will continue to be patients. 5 stars

We were in the office 90 minutes just to get a quick check up and dilation. Dr. Jacobs never greeted us and proceeded to the check up - and seemed to start all over again, even though the information was captured by a person before he came in. When we asked about another part of the exam for prescriptions, he just left and someone else came in. He never came back to close out our appt. Better communication and interaction with patients would make this a much better experience. Wait times are too long (even though there were more staff than patients).

Extremely impersonal. Should not be working with people.

The staff at Libertyville are all uncaring and un approachable. The appointment scheduling by them is not at all easy. They make it hard for us to come back, they are not prompt at greeting you. You stand there waiting until someone attends to you. What good is an office manager if she cannot mange the office well, nor does she have the compassion of someone who works in the health care field? The staff also determines whether the patient comes back or not. The doctor may be good but if the experience at the waiting area with the staff especially the Office manager is far from pleasant - who wants to come back? She needs to be trained in the area of compassion for the hurting patients.

He spent very little time with me, 98% testing was done by supporting staff. He was honest about his success rate. I decided not to have surgery from this doctor.

I felt like the doctor spent time with me

he is very caring and extremely knowledgeable. I would recommend him to anyone looking for a great eye doctor