Dr. Carol Madison Glover, MD

It's a shame when a Doctor can be so good, yet a staff member can be so unprofessional. What makes matters even worse is when that person is the office manager. As you can see from previous reviews, the office manager has a hard time dealing with clients and has an unprofessional gift of insulting and talking down to people. Our appointment was cancelled by the doctor and rescheduled. Unfortunately, we made an honest mistake and missed the appointment by two days. When we spoke with the office manager to discuss the fee with missing the appointment, he insulted my intelligence by stating what my responsibilities are and that I'm not a child and to just pay it. Finally, when it was my turn to respond back, he didn't care for my comments and hung up on me.

I had an appointment for 3 months. They claimed to call to confirm the appointment. They had the incorrect cell number for me and they DID NOT leave a message at my home confirming despite what they think. They cancelled my appointment without contacting me. I showed up on time with paperwork in hand to be told that I could not have my appointment and I would have to wait 3 more months to get another one. I asked them if I could leave a message for Dr. Glover and they wouldn't allow me to. I was crying and the office manager slammed his fist on the counter claiming that he never makes mistakes and it is my fault. I even called on my own to confirm the appointment the week before but just because I didn't return the phone call two days before that they claimed to make - they cancelled the appointment. Further, they refused to call Dr. Glover to see if she would be willing to fit me in under the circumstances. I have no idea if Dr. Glover is good at what she does. I do know… that she is not a good judge of character when hiring her staff.

Thee office manager (OM) and the office policies are ridiculous! The fees associated with being a patient here are outrageous! $25 for a prescription refill if needed in between visits! I accidentally missed an appointment b/c of a calendar mistake. I was charged $135! This is three times more than even the insurance company pays them for my visits. I tried to rationalize with the OM. He would hear nothing of it!! I finally had a chance to speak to the doctor at the next visit. She waived the fee b/c it was my first time missing. The OM was furious and let this be known in front of me and other patients. Within two days I got a letter that said Dr. Glover had changed her mind! REALLY?@?! I already had it in writing that is was waived. NOT WORTH MY TIME!