Dr. Charles Montgomery Kersten, MD

I was referred to Clearway Pain Solutions by the veteran affairs team. I was assigned to Charles Kersten who not only didn’t review my records from 5Jun2026 but also wasn’t prepared to do preliminary to start treatments. He explained that some services must be referred out. He stated he will give me a referral and as long as the facility excepts VA insurance, I can go to that agency. I called a clinic & then the VA & they also confirmed that it was incorrect what Kersten said. The VA sent over how to properly request referring VA patients to other specialty doctors 10Jun. I gave it to clearway portal 11Jun. I received a phone call 23Jun from an unknown facility that stated Kersten gave my privacy information to them so I can make an appointment. I called the VA & they confirmed that Kersten never sent a request for the previous referral 11Jun nor the new referral 23Jun. If I would’ve went, I would’ve been stuck with the bill. Kersten has done a disservice with my privacy information,… zero communication or follow-up to me , has lied & failure to observe VA protocols. Training to all physicians at Clearway must be accomplished asap for handling veterans.