Dr. Donald Gary Soya, MD

Long story short, Dr. Soya fired my dad as a patient and lied to me over the phone. My father has been seeing Dr. Soya for several years. He has always done what Dr. Soya instructed. My dad had confidence in Dr. Soya. He would listen to him as a patient and would explain things well. My dad needed back surgery after many failed outpatient treatments but his surgeon wanted him off of plavix for nine days. Dr. Soyas office would not approve anything longer than five days. So I wrote an email to both the surgeons office and Dr. Soyas office requesting them to communicate with each other and to come up with an appropriate plan on the length of time off of the plavix that would be safe. I was not expecting to hear anything back. The surgery date came and went and had to be canceled. Two weeks later on a Monday, I got a phone call from Dr. Soya on my cell phone. He was very kind and compassionate. He understood my fathers back pain and explained that his own dad was a construction worker.… He told me to have my dad make an appointment this coming Thursday or Friday and he would approve him to be off of the plavix for surgery, that my dad would just have to sign a consent acknowledging the risks. Dr. Soya explained that the risks would be extremely low, less than 1%. The next day, Tuesday, my dad called to make an appointment like Dr. Soya told him to. He was sent to voicemail and left a message. He didn't hear anything back so late Wednesday I called to schedule him an appointment and explained to the office staff what Dr. Soya had told me. The staff was extremely rude and with a raised voice and tone, said Dr. Soya cannot just tell patients when he will see them. I explained that due to the surgery date passing, any day in the next few weeks would work for an appointment. I was sent to voicemail and I explained on the message what Dr. Soya had told me. Friday, we never heard anything back. So I called one last time. I was transferred several times and then spoke to someone. I was told that my dad would have to make an appointment at a different cardiology group that he would not be allowed to see Dr. Soya or any of his partners. I asked why, and was told that a certified letter was on the way explaining why. Sure enough, the following week my dad received the letter saying that he had been fired as a patient due to inappropriate behavior and unrealistic expectations. My dad and I were never rude and absolutely never had any inappropriate behavior. I am truly saddened by this whole experience. As a healthcare worker I have always loved Dr. Soya and had confidence in him as a provider. But I have never seen this side. I will never recommend anyone I know to go to Amarillo Heart Institute again. After reading many reviews on Google, there are similar stories by other patients.

Dr. Soya is knowledgeable and kind. I would highly recommend him to my friends and family

Dr Soya has been my heart Doctor for many years as well as my entire family. Dr Soya is extremely knowledgeable and concerned with each patient. He takes time to explain and is very though. Excellent choice!