Dr. Neeru Chopra Dua, MD

One star is even too much to rate this practice and the only reason it has a one star rating is because there is no option for no stars. I have seen Dr. Neeru Dua for four years. She bought Armory eyecare from an ophthalmologist retiring whom I was a patient with so I decided to give her a try. Where do I begin? She is unfriendly, doesn't explain things well, is very defensive, takes no interest in her patients.and I don't trust her judgment. I had to wait an hour for every appointment I had with Dr. Dua. When I was waiting and asked her staff why I had to wait, I was told that she wasn't even in the office yet and they don't know when she will be in. I scheduled an 8:00am appointment every time and recently discovered that her first appointment isn't until 8:30am. Two problems here...If she doesn't get in until 8:30am why did I have to wait an extra 30 minutes until roughly 9:00am? Second is there is ZERO ACCOUNTABILITY. She told me she would have a firm talk with her staff… and they shouldn't be making 8:00am appointments. I don't buy it. Instead of throwing your staff under the bus, how about apologizing and making it right for the patient. Second, Every time when she came in to the treatment room, she was on her computer for 15 minutes with her back to me looking at her notes and then she would ask me questions as if she has never seen me before. Never have I ever had a doctor who wasn't prepared for an appointment and experienced this before. GET TO KNOW YOUR PATIENTS, PRETEND THAT YOU CARE ABOUT THEM EVEN IF YOU DON'T AND BE ACCOUNTABLE FOR YOUR ACTIONS.

Dr. Neeru is a highly accomplished surgeon who has an excellent surgical team. I had cataracts removed from both eyes. The procedures were well explained as was the after care. Dr. Neeru is sensitive to the fact that cataract surgery is a frightening experience for a new patient and she put me at ease. I highly recommend her for cataract surgery or as a consult.