Dr. Elizabeth L. Clemons, MD

Negligent Care for Chronic Conditions - Avoid for Psoriasis/Health Issues I am writing this review as a warning to anyone with a chronic skin condition like psoriasis. My experience with this practice has been one of profound neglect and unprofessionalism. Over a month ago (since Jan-Feb), during a severe psoriasis flare-up, the doctor personally promised to provide treatment samples and process a medication refill once my deductible was met so I'm not left miserable. We also discussed other medication options. This promise was never fulfilled. For the entire past month, I have undertaken a relentless effort to get help: I called both the Bossier and Shreveport offices multiple times. I left detailed voicemails for the nursing staff. I spoke to office staff in person at both locations to confirm my messages were received. The result was absolute silence. No returned calls, no refill, no samples. My final call today was my last attempt to receive the care I was promised. I spoke… with Felicia and explained the entire situation yet again. Instead of empathy or a willingness to investigate, I was met with defensiveness, impatience, and a dismissive attitude. She repeatedly asked, "What is it that you want?" after I had already explained it multiple times. Most offensively, she insinuated that I was lying about the numerous messages I left, rather than apologizing or looking into my file. I will admit that after a month of neglect and being accused of dishonesty, I became frustrated and my tone changed. The representative, Felicia, became increasingly unprofessional and confrontational in return. While I take responsibility for my frustration, it was a direct result of being pushed to my wit's end by their failure to provide care. This practice has demonstrated a complete inability to manage basic patient communication and follow-through on medical promises. Their focus appears to be purely superficial (cosmetic), as they have shown zero competence or concern for managing chronic health conditions. I have zero trust in their ability to provide medical care and am actively seeking a new dermatologist. Look elsewhere if you need reliable medical care.

I had an issue with a growth on my balls. She checked it out, took care of it, all is well. I like that she was comfortable touching my nuts. Very gentle.

SO NICE, HER NURSES WERE A DREAM, I WAS QUICKLY SEEN AND HER EXAM WAS VERY THOROUGH. WILL BE BACK AGAIN! GREAT PHYSICIAN AND AMAZING STAFF

Very knowledgeable and informative. Thorough, not rushed. Very pleasant and personable. I will most likely schedule my next appointment with this new Doctor.

She was very courteous and professional. Shes a great physician.

Appointment was professional with accurate causes of symptoms and treatments that got results fast.

I felt as though she was premature in prescribing a steroid treatment when she wasn't sure what my rash was from. In fact, she wasn't able to diagnose it, but instead assumed it was poison ivy or poison sumac. I ended up going to a convenient care center a couple days later when my condition worsened, and the nurse there correctly diagnosed the skin condition as pitoriasis. Overall, I wish she would have dug a little deeper instead of assuming it was a common condition.