Dr. Elizabeth M Orleans, OD

Dr. Orleans is a rip-off! Poor management. Poor communication. Low integrity on the part of the Dr. Orleans. I paid for a contact lens exam and fitting. I paid cash in full. I was told that the payment covered the exam, fitting and ALL follow-up exams. PERIOD. The day of the exam Dr. Orleans didn't have the correct trial lenses in stock, so she gave me some similar lenses to practice putting in and taking out. I had to drive back to the office weeks later to pick up the trial lenses when they arrived from the distributor. i tried out these lenses but they didn't fit at all. I went back for a follow up appointment. Dr. Orleans ordered 2 different types of lenses for me to try. It took at least a month for them to arrive. I drove back to the office and picked them up. The front desk person told me, "Try these out and let us know which you like best and Dr. Orleans will give you a prescription." The first boxes of lenses of both brands didn't fit. The second box of one brand was OK on… some days and not OK on other days. I struggled to decide what I should do with them, since I wasn't having a good experience. Finally I called the office and asked them what I should do. The front desk person told me that Dr. Orleans wanted me to come back to the office so she could see what was going on. I made an appointment. Today when I went to the appointment Rochelle told me that Dr. Orleans wants $119 more before she could talk to me and that since I was seen last in June a full exam was required. I was also told that there was a 90 day trial lens period only. I WAS NOT TOLD THIS EVER BEFORE. They said they left me a voicemail, but the phone number was years out of date. Never updated by them. I left the office. Go here only if you have insurance money to waste and like being treated poorly. I am really shocked by this behavior. By the way, I have been a customer since 1998. Not any more. I'm done.