Dr. Gustavo Alberto Alza, MD

Dr. Alza's office is near my home and an in-network provider for my insurance, Blue Shield of California, and I went to see him for a routine physical. On my second visit to Dr. Alza, they asked me, without explanation, to pay my copay plus $300. When I asked why, they said my insurance had denied their claim for my physical. When I called my insurance, they said Dr. Alza's office had failed to provide documentation for my visit. Dr. Alza's office then said they would follow up, but wanted me to stay on in the office as they yelled over speakerphone at Blue Shield's provider services representative, who kept repeating that she could only talk to them, not me, and that this was a dispute between them and the insurance company to which I was not a party. They said they'd file an appeal, failed to provide the right information in the appeal, and now months later they've threatened to send *me* to collections over this $300. Just breathtaking. Absolutely breathtaking.

Awesome Doctor! Friendly & Understanding Staff! Dr. Alza always spends plenty of time with you, making sure you are doing well both physically and mentally, I have been in his care for over 10 years and I couldn't feel more comfortable about giving him, and his team a 5 star rating! Thank You!

The doctor spent time with me going over all of my medical problems. Prescribed me medication that worked well. Compassionate doctor who helped me heal. Can not recommend more.

He really cares. He will spend SO much time with each patient.

This as been the worse medical experience I've had! I had an appointment at 11:00, I arrived at 10:30, and was not seen until 2:30pm. I saw the dr and staff go to lunch and not care thst i was waiting, they suggested i go get a drink while i waited for them to get back from lunch! I do not recommend this doctor!

Excellent will recommend and I will return.