Dr. Julie Schriefer Philbrick

Dr. Philbrick is a caring and conscientious doctor. She took the time to ask important questions and offered informative and helpful advice.

Don't come here for treatment during pregnancy. The doctors are great but the office is so poorly run, it is not worth the trouble of seeing the excellent team of physicians. As a practice who rotates the physicians they have on call for deliveries, you will be required to see each of the doctors during your pregnancy to facilitate mutual familiarity among you and them. While I welcomed the process initially, I became frustrated that the office requires you to cycle through the doctors in order, whether or not the doctors' schedules align with your own, often making scheduling inconvenient. On top of this, we have never been seen by the physician within 45 minutes of our scheduled appointment time, even for appointments before 8am. In every case, my husband and I were on time or early, not once provided with a proactive update on the status of the doctor/delay, and were generally met with annoyance and always with no information when we asked for updates. Given how relatively… frequently visits are required during pregnancy, these consistent delays and in no way sustainable for patients who have a job, family, or a life outside of the exam room. Furthermore, we have experienced significant billing issues that have now gone unresolved for a couple of months and have led to my receiving unwarranted collections notices. Twice the office sent labwork to an uncontracted provider (leaving me on the hook for hundreds of dollars when my insurance otherwise covers 100%), once sent a bill for a past-due co-payment for a visit I offered my credit card for payment but was told that I did not owe a co-pay, and sending me a collections notice (but without sending any sort of billing or other standard notification) for a two-month old visit for which they claim I am 100% responsible (my insurance provider says they just never submitted it for payment). In addition to the hours I have spent in their waiting and exam rooms, I have also had to spend hours on the phone with my insurance company, Quest diagnostics, and Presence billing, in addition to dealing with the office directly. They have repeatedly assured me they are working to resolve, but months have now passed and they are not resolved. My last visit was scheduled to be a quick 15-minute checkup. When I arrived 5 minutes before my appointment time, I asked if the doctor was on schedule and was told yes and that I was the doctor's next patient. After 50 minutes of waiting in the exam room with nobody speaking to me, I asked what the status was and was told that I was the doctor's next patient-- the same thing I had heard nearly an hour prior and, when I mentioned this, was told they couldn't tell me anything more. I used the additional 10 minutes of being ignored to schedule an appointment at another practice and missed about 2.5 hours of work for what was supposed to be a 15 minute appointment. Switching practices when you're already 20 weeks pregnant is frustrating, stressful, and disappointing, and I'm so angry that I had to do it because of the office's incompetence. Do yourself a favor and go elsewhere to start-- I wish I had. If I could rate Dr. Philbrick separately from the staff she employs, my ranking would be much higher. Womens First team-- I have respectfully and patiently tried to work with you to resolve the outstanding billing issues. I hope you make the reasonable effort needed to fully resolve immediately before I just escalate to my attorney. You have--and have had--all of the information you need.