Kelli Rose

I am torn in writing this because the medical care here is excellent—Spencer (PA) and the shot specialists are kind, helpful, and provide great care for my son. However, the administrative side of this practice is incredibly frustrating and disorganized. We have spent two months following a "maintenance schedule" that was explicitly confirmed by the office both in person and over the phone, only to be told two months later that their records were wrong and my son is now three visits behind. This level of miscommunication has effectively wasted two months of progress. Beyond this major error, the office is nearly impossible to reach. Calls are rarely answered, it takes days to get a return call, and portal messages are often met with short or dismissive responses. It is a shame that such a high level of clinical care is overshadowed by such poor office management. If you choose this office, be prepared to meticulously track every date and record yourself, as their internal… communication is unreliable.