Dr. Kent Ray Walker, DO

TLDR: Avoid Dr. Walker as your primary care Doc. (I spent a lot of time on this review) Dr. Kent Walker self admitted to cutting corners and copy & pasting previous incorrect information (compounding errors) into my medical records. He is shameless, full of nothing but excuses, pretends he cares after I had to talk to Mike the manager there (who was also not helpful, in fact he threw a fit when I brought up accountability issues). He didn't give us thyroid biopsy results which I would have liked to know in a timely manner. He implied that a biopsy for cancer is not "life or death" and he seems to only want to boast and brag (and 1-up) by relaying irrelevant information about himself being an Army Ranger. I was not going to see him to talk about him, I was going there to get my health issues addressed, but unfortunately he continued to not listen to the patient and document incorrectly as well copy and pasting previous information that was also incorrect. He will put on performative… theater in the most patronizing and manipulative way, all to try to skirt accountability and continue to get away with doing a VERY bad job. I'm not sure if it is malice, incompetence, or negligence. (Or all of the above). VETERANS! Please look out for yourselves and make sure on myhealthevet your medical documentation is correct. In my experience, every appointment either says the opposite of what I said (displaying a lack of attentive listening skills) or completely fabricated nonsense, and I will be looking into all avenues of legal remedies at this point. This is due to Dr. Walker and his colleagues at Orem VA CBOC who enable him to continue to be negligent, careless, and only be a detriment to the Veteran community he is obligated to render aid for. Be careful because he is not the only one working for the VA that is doing the above mentioned things. These government employees (paid for by the Tax-payers) are very sneaky. The people above him just want it swept under the rug. I wish they would just do their job correctly, with attention to detail, and to perform duties with the sense of urgency our health issues demand. JUST DO THE RIGHT THING! (and have some integrity). If you do something wrong, I want an apology and a solution that is in my or other veterans best benefit. I have a meeting with the Chief of Staff and I am in contact with GAO and the IG. I wish you would have taken my warning to do the right thing seriously as I didn't want things to escalate the way they have. You just want to make excuses or blame the system, etc. That's not taking responsibility or accountability and that can turn into a health liability for the Veterans. But the time for giving you numerous chances to behave in the manner expected of a quality physician is all the way used up. Sorry, but I tried my best with you and you hung up on me and my wife. And to say the least, that's not cool with me at all. I never want to enter the Orem CBOC ever again, and that's a shame because Tim the security guard, Jamie the physical therapist, and for the most part Dr. Marchant are at least respectful and seem to want to be helpful. And now I think I will have to look elsewhere (outside of the VA) for care that I will probably have to pay out of pocket for.

I have been a patient of Dr. Walker's for over 20 years. You will not find a better diagnostician. He has true empathy for his clients and people as a whole.

I have had this doctor for a couple years. He does gripe about government which was odd, he never once took my vitals or check me over physically in 3 years. Never hardly looked at me, however types a lot on his computer. But I haven’t really needed anything important except regular meds. Then I had an appointment and come to find out the day before his practice was being closed. The staff stated he just came in one day and told them they had 2 weeks to find another job.

Dr. Walker is great, his staff however is not. Right from the get-go of walking in the door, the receptionists do not smile or make eye contact as if my mere presence annoys them and that follows on to the awkward silence of the nurse who rarely talks.Although there have been different employees throughout the years, the attitude does not change. If I didn't like Dr. Walker so much, I would have switched years ago.

Is a great doctor that is easy to deal with.

I am always in the waiting room for ever, the staff rarely smiles, Dr. Walker always gripes about the government in one way, shape, or form. Getting a new doctor, he is terrible.

Dr. Walker has always spent time with me answering all of my questions.

Too busy writing about the appointment to actually see the client. Complains all the time it is the governments fault. Poor bedside manner.