Dr. Mark Scholz has some good bedside manners and is quite knowledgeable in his practice of Prostate Oncology. I started going to him a few years ago, while he was still accepting Health Insurance coverage from his many patients. He took my PPO coverage while in my Network, and I paid for each office visit as expected. This process is mostly the norm for the vast majority of Health Care Practitioners in the U.S.
The issue here is not about Dr. Scholz's capabilities or professional acumen. Rather, it's about his adoption of certain front office modalities that fall far short of what used to be the norm for him. He now operates outside most networks, and requires his patients to pay an annual membership fee ($250 for existing patients and $500 for new patients). This requirement is in addition to charges for follow-up visits (via remote video or in-person office visits), ranging anywhere from a minimum of $350 to over $550, depending on the length of time he spends consulting with the… patient. And by the way, when a patient calls in for a follow-up, the front office immediately requests the credit card number before allowing the patient to speak to the Doctor. The worst part is the fact that the so-called "annual" membership fee is never pro-rated, and does not roll over. So, for example, if a patient pays the fee on December 22nd of the year's end, they are required to renew and pay again before the end of January at the beginning of the new year.
To put it mildly, his front office business manager, Franklin De Paz, was less than courteous when I called in to get some clarification after he'd been bombarding my mailbox with multiple emails every week, in addition to bi-weekly phone calls from his subordinates requesting a "renewal" payment for my membership fees. Confused, I needed to understand why I was being required to renew when I'd only made the "annual" payment a few months back, knowing fully well that I was mid-way to the year mark. I assumed the word, "annual" meant a full year? He was rude, yelled, and cut me off whenever I asked the question. They were "busy and didn't have time to clarify anything", he said. This is simply their "new" policy, and I am one of the "few hold-outs" who is refusing to pay up, he said, before hanging up. They proceeded to cancel my previously scheduled appointment.
One would assume that aspiring Doctors enter into Health Care Practice because they care about their fellow humans, hence, wish to make a difference by adhering to certain unmovable principles regarding the integrity of the practice. This is no longer the case for Dr. Mark Scholz's practice. There used to be a time when bedside manners and best practices in patient care meant something. After all, an individual that goes to see a doctor is already dealing with burdensome or life-threatening issues that deserve professional attention and unconstrained care. I may be out of touch with these rapidly changing times, or the moving trends that seem to indicate the status quo is merely a fleeting illusion, but this behavior just doesn't feel right.
Ultimately, the anger of the public must eventually generate potential political energy, so that with proper leadership, the issue can become kinetic enough to push louder dissenting voices through. Genuine Health Care professionals in all disciplines need to become noisier about the conflict between unchecked greed and the duty to heal. There is just too much corruption in Health Care. Take for instance, the exploitation of market consolidation, coding games, excessive executive compensation, and promulgation of unnecessary care. At this juncture, silence is assent.
While the median salary for a Specialist Physician in the US is $346k, Specialty Oncology Doctors and Orthopedic surgeons clear north of half a million on average. Ever wonder why “Physician” is the most common profession among the richest 1%? Obviously, I am extremely disappointed as I write this review, because of all t
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