Dr. Peter Kunju Lee, MD

GREAT Dr. Peter K Lee, MD

I've thought about taking my clients to another place.

I have been a patient at this location for about four years. I have to say that the medical staff, including the lady who draws blood are fantastic. The medical support staff, none which are nurses, but call themselves "nurses" are horrible, especially Alyiah. She is rude, unprofessional, uneducated, dishonest and abrasive. She has been promoted and believes somehow she is now above reproach. When you try to call to lodge a complaint you are told you cannot speak to anyone in a management position until you tell them what the call is for! Front office also horrible. They gossip about patients, violate HIPPA and there is no accountability. There are a couple of support staff who I cannot include in the mess of a staff. They fail to call with results and then lie on the doctor. They fail to call specialists and send them your paper work, causing potential life-threatening, avoidable outcomes and again lie on the doctor. They misplace your orders, won't call in your prescriptions and the… LIE again. It is horrible when GREAT doctors and NPCs and PAs have horrible support staff. Nothing is ever done because you cannot get to the person in charge. If you are fortunate enough to speak to a manager they cover for their horrible underlings and also lie for them. IF you don't have patient-centered care as your first priority then the medical field, nor any helping profession should be your goal. I am a medical professional myself and am licensed and if you were to do any of the things that these incompetent people get away with, you would lose your license and possibly face charges. Dr. Lee and Mark and the exchange professionals are caring and knowledgable but you will lose patients if you don't check your staff. How about putting surveys out and giving patients and advocate who is not biased.

Ease of appoinment was unexpected and so welcome because I called due to back pain. The office has urgent care capability, x-ray, and other tests available in same building. The x-Ray tech was very knowledgeable. I especially appreciated how he explained things without my having to ask questions and that he encouraged me to ask questions. His bedside manner was exemplary. Dr Lee, too had great bedside manner: listened well and gave me opportunity to ask questions.

The front desk staff is very rude and very disrespectful.

I WILL JUST ECHO WHAT EVERYONE ELSE SAID. I MADE A MISTAKE GOING TO THIS PLACE. I'M REPORTING THEM TO MEDICARE.

This is the worst office I have ever been too, the front office staff were nasty and rude. The Manager was very nasty she was loud and always yelling at every patient that came to sing in. I would not go back there, There is also a big turn over in the back office you never know you will be looking at you, I was told that I was going to see the doctor but there was no doctor there. The front office was yelling out patients name and personal information. I call to make a complain but I was hanged up on, the staff is rude and nasty. The manage is the worst and due to this my family will no longer see this office for our care.

Dr Lee office staff is disrespectfull and they do not know how to be professional, especially the offiice manager. I have tried contacting the owners and Dr. Lee and one will call me back, so I stop going to that to that office, also Dr. Lee hardly ever sees patients there any more, you always see a different doctor or PA, I did not like that either.

I started off as a patient with Dr. Lee years agoa when he had hit office on upper riverdale road. He then expanded opening up multiple locations. After that I started going to the emergency facility which has been a dissaster with the front office. You never know what doctor you are going to see, but so far the doctors have been ok. Guess they are just there until they can do better. The problem I had is with the front office. The only thing the can do correct is collect you money other than that they are very unprofessional. This last incident has broke the camels back. The have charged me for not making a appointment and said that the called me. I advised that my phone records do not indicate that anyone called me. Then they lied and that they don't have to because it is a courtesy. Mistake one. Next problem they doubled billed me for not coming and lied there way out of that. Constant lieing and unprofessional service. I have been trying to contact Dr. Lee, but he does not return… any calls and I have called him several times. I would not use this office if you are looking for respect and courtesy. I am cutting my lost and moving on.

I was seen today and the doctor and staff are WONDERFUL!! They all were so very helpful. I would recommend them to EVERYONE!!!