Dr. Russell Wardlaw

Initially, Dr. Wardlaw seemed nice and professional, but he is an excellent actor. I haven't seen Dr. Wardlaw since July of 2022, and I've been having some serious issues. It took over a month to get an appointment. I get a call at 10:07am on the day of the appointment. I was shocked at how rude his Office Manager was. She asked me if I could do a zoom call for my appointment. I told her that didn't work for me. Since I haven't had a bowel movement in over a month (even with the medication he's perscribed), I thought it pertinent that I see the doctor in person. She talked over me and when I was dumbfounded on how to respond, she started shouting "Hello! Are you there?" in such a rude and demeaning way. By the end of this short phone call, she was raising her voice telling me that she will let the doctor know that I am refusing the zoom appointment. Not knowing who I spoke to over the phone, I asked to speak with the office manager to discuss the unprofessional nature of the… call. She was just as rude in person and told me that it was the doctor who didn't want to see me and she just conveyed the message, be sure to tell the doctor when he sees you. After waiting almost an hour past my appointment time (that I took off work early to be there for) he comes into the room. He talks so quickly and essentially trys to usher me out before I've even said a word. He tells me he will just give me some over the counter muralax and send me on my way. I try to explain the call with the office manager and he says, "I'll stop you right there. She's not just me office manager, she's my nurse..." and goes on to talk loudly at me far too close to my face about how since covid it's just better to see people over zoom. I dont know a single other doctor who would prefer to not see the patient in person. He tells me the only difference is there's no touch on zoom. I tell him that touch and a physical exam seems pretty important. He keeps talking over me and loudly. I've been in the room less than 5 minutes with him. I ask him to please stop talking so loudly and huffy and tries to end the appointment. I tell him it's not what she said that bothers me, but how she said it. He starts to try and talk loudly again about how he will schedule me again for zoom in two weeks. At this point I am crying. I dont deal well with confrontation. Through tears, I tell him I will just find a new doctor, no need to schedule me. He tries to shake my hand and says he hopes I'll reconsider. I pull away as I have issues with people touching me from past trauma. This is where the true Dr. Wardlaw comes to light. His smiling face immediately drops and he tells me how to get out and pay. I gather my things and grab a tissue, embarrassed to leave balling my eyes out. He stands by the door rushing me. As I am wiping my eyes, I tell him I'll be out when I'm done. It's been less than half a minute since he appointment. He tells me in a harsh tone and again far more loud than even remotely nessedary "I need this room for a zoom appointment." At this point I feel disgusted that this man is so heartless and treats his patients like cattle. I finally grow a spine andday, "Sounds like you're over-booked." He snaps and yells as I leave, "Find a new doctor!" I respond, "Gladly." The other staff were wonderful. I'm sorry they work for such terrible people.

One of the best doctors around. I was extremely nervous to get this procedure after being admitted into the hospital to have a blood transfusion. He consulted me on the process and asked me questions about my health issues and how they might possibly relate to GI problems. They did the endoscopy, I was out in 15-20 minutes, didn't feel a thing after! Everyone made me feel so comfortable!

Doctor has a horrible attitude and NO bedside manner. Consulted Dr. Wardlaw for GI problem in the hospital. He was RUDE and ARROGANT. UNPROFESSIONAL

Dr Wardlaw not only treated my brother with his liver cancer and GI issues aggressively he referred us to the best specialists in the area quickly! Very thorough efficient passionate and fabulous! Thank you immensely Lisa

Very professional and caring especially when someone like me who suffers from anxiety when it comes to having medical procedures.

I have seen Dr. Wardlaw for the last four years and really like him! I have done a lot of research on Northshore Gastroenterology Doctors and consider him the best. He is very dedicated to his profession and his patients. I strongly recommend him to my friends and family.

+Dr Wardlaw saved my life and is my angel forever. A five star rating in all seven catories. God bless him and his entire staff.

One could not ask for more when you are bound to place your life in the hands of another. I have the utmost confidence and faith in Dr. Wardlaw. I know that whatever will happen to me medically, he will always be there for me. He has made me feel mentally and physically well because I believe he is always well versed and well read in research concerning my dilemma. In spite of everything, I believe I am living a very healthy and normal lifestyle due to his care and knowledge. I am truly grateful.

He is a very Caring Dr. He ask questions, And will answer any Question you might have, Wait time at his office is Awesome, unless of course he has had an Emergency. The Staff is also very nice. Would speak highly of him for anyone having Gastro problems!

Dr. Wardlaw is great. He cared for my husband from an ER visit which turned into a six day hospital stay. Checked on him every day; very professional; answered all our questions.