Ryan K. Brannon, MD

The best doc I’ve seen in philly!

My appointment was at 4:00. I arrived at 3:50 and got checked in. Within 5 minutes they took me back, took my vitals, and at 4:05 told me "the doctor can now see that you're here so as soon as he does he'll be right in." At 4:25 someone came back in to say "he's finishing up a procedure next-door and will be right with you. Mind you, I can hear most of the conversation that's happening next door so now that I know it's my doctor I'm even more aware of how long it's taking. At 4:45 I hear him leave that room and enter the room on the other side of me. I figured he's doing his dictation or writing notes and will be right with me. At 5:00 I stick my head out of the room because it's getting to be ridiculous. The assistant tells me he's finishing up a procedure next door (so he still had another pt to see when he was already 30+ minutes behind to see me) and would be right in. FINALLY at 5:15 the doctor comes in. He explains one of the procedures was not planned and he doesn't like to rush… anyone out of the room. Fine, but to see a pt more than an hour after their appointment is just not acceptable. The SECOND the knew he was that behind they should've done something - come in and given me another update, offered to let me reschedule, offered to let me see another doctor if there was one available - and yet they did nothing except keep me waiting in a room with nothing to do for over an hour. To top it off, the doctor had who I assumed to be a med student with him that was never introduced and therefore I never gave permission to be there which is a huge HIPPA violation. And then when I went to check out and make sure I'd paid for everything, there was no one at the front desk because it was after business hours so I don't even know if I owe a co-pay or anything. Absolutely ridiculous. I would only recommend going to this place if time isn't an issue for you. As someone who works in healthcare, I understand that things happen but there should be policies set in place for when the doctor gets this behind schedule.

Dr. Brannon is the best