Columbia Primary Care - Midtown

I had an extremely disappointing experience with Dr. Tolani’s office that has compelled me to leave this review. My appointment with the MFM doctor earlier in the day ran late, which caused me to run behind schedule for my cardiology appointment. I immediately called the switchboard, who informed me they had spoken to the office staff and assured me it would be okay to arrive as long as I was there within 30 minutes. Given that I have fibromyalgia, commuting is already a painful and difficult experience for me, so I made every effort to get there as quickly as possible. When I arrived at 4:57 PM for my 4:30 appointment, I checked in at the front desk. The receptionist initially indicated that she didn’t think the doctor would see me but said she would check with the office staff. Before that happened, another front desk staff member came out and laughed when she heard I was there for a 4:30 appointment. She condescendingly remarked, “It’s 5 PM,” and when I explained I had called ahead,… she dismissively replied, “Well, you didn’t talk to me.” Despite my visibly emotional state and explaining the situation, she refused to even ask the doctor if they would see me. I was then told I would need to reschedule, and the next available appointment wasn’t until January 23 — a wait I find entirely unacceptable, especially given that I scheduled this appointment back in August. To add insult to injury, this front desk staff member flippantly remarked that waiting until January “wasn’t really that long.” The lack of compassion, communication, and basic courtesy from this office is appalling. Not only did I leave without being seen, but I am now dealing with additional physical pain from the commute, all for nothing. I was treated with zero empathy and blatant rudeness while I was literally crying at the front desk. I will not be returning to Dr. Tolani or anyone in her practice due to this experience, and I strongly urge others to think twice before seeking care here. No patient deserves to be treated with such a lack of dignity and respect, especially when dealing with complex medical issues.