Kathleen A Murphy, MD

I was treated extremely rude by the receptionist at the Westfield office today....I waited over an hour for an adjustment to my bladder stimulator...only to find that the person who was to adjust the device was never told I was waiting in the office. I had asked the receptionist twice how much longer I would have to wait and was given no answer. I even told her I would have to leave soon and she shrugged her shoulder at me. How can such an uncaring person be allowed to work in the office??

After waiting 75 mi uses on first visit dr. Murphy was very nice and took her time with me. Second visit I brought a book with me and waited 60 minutes. Just wish the reception area had more comfy chairs!!

Dr and staff was constantly too busy for any of my needs. Simple transfer of medical records took 4 phone calls. No bedside manner. Apparently if you have google there is no need to go to the doctor - as dr murphy told me to "google" my diagnosis. bad -

Dr. Murphy is a warm and caring physician with a wonderful bedside manner. She is thorough in collecting data about the patient, and she is an excellent diagnostician. My only criticism is that the time in the waiting room is just too long.

The office wait time is more than 1 hour. The staff is rude. I went for a test and was never told beforehand how invasive the procedure would be. This was done in her office. The staff told me to drink water when I got there and never told me where to get the water. Dr Murphy did the test and didn't warn me what to expect as she was doing it. I left feeling physically terrible and had to go right to work. If I were forewarned, I would have taken the rest of the day off from work. Unfortunately,I wasn't able to get the time off at such short notice. My next scheduled office visit, the staff called and cancelled my appointment. They rescheduled me and then I had to cancel the next appointment. The staff informed me that Dr. Murphy charges a cancellation fee of $50.00 unless you give 24 hour notice. I told them that if their answering service had answered the phone, I would have given 24 hours notice. I also told them that when Dr. Murphy has me waiting 2 hours, I am going to charge her for my time.I have never experienced such a horrible medical practice. i highly recommend that you stay away!!!!!

The only problem with seeing her is waiting in the office to see her.

She saved my life.