Dr. Bethanne Hill Elbert, MD

Sent my mom to her to get a signature on a business document giving me the power to take over her trust as outlined in her documents. I was already her POA and needed this technically taken care of. My mother was obviously demented. I had written a letter outlining what was needed prior to the appointment. The letter was not read and when I called to followup I recieved no phone call for days. When I finally got to the business manager I was told that it was against policy to discuss a patient even if I am her POA and her medical directive agent. I explained that I was 500 miles away and didn't think it was right that their policy was not explained at the time of appointment. Elbert could care less how her office treats it's patients. Hey Elbert my mother died from complications from vascular dementia less than a year from your examination. . After difficult delay in getting the documents signed by competent doctors I was able to get control of her affairs. Sadly this doctor does… not have patient care as the number one on the policy of business. I have never been so livid with a medical group. My policy is to refer people away from this group as when the chips are down they will be no where to be found. She has been gone a year now and when I have the misfortune of reliving her demise I become angry again at thinking of this incident. An impossible situation compounded by a callous unfeeling doctor.

I was looking for a primary Dr. and choose her from a list of Drs. provided. When I saw her I was sick and Not only did she prescribe the antibiotic I told her I couldn't take, she misdiagnosed me. She obviously wasn't taking the time to listen to me. I had to go to a walk in clinic to get the right medications. Terrible experience! I almost ended up with pneumonia and in the hospital.

Excellent doctor-the best I've seen in the area

My doctor retired suddenly and without refills on many of my medications. I liked this doctor very much and felt sad I wouldn't find another doctor. After searching for a bit I called Dr. Elbert's office, got an appointment a few days after I called. Was told to fast and bring in medicine list, which I did. It was very helpful for the receptionist to be informative. When I met Dr. Elbert she was very friendly, knowledgeable, kind and sympathetic. She was very professional by going over my illnesses and meds before meeting me. I knew as soon as she came in the office that I had found my new doctor. She is fantastic and I would recommend her to anyone!

They where supposed to get an appointment in Charlottesville and then did not tell me until the day before, I tried to call the number they gave me but it was disconnected, this is not the first time they did something like this her staff is totally incompetent.

Overall good doctor but her support staff needs some improvment, left me feeling that my conecerns did not matter.