Dr. Carla Yvette Neal-Haley, MD

If you do not have 3 hours to wait, do NOT go to Genesis health care. If you want your lab work completed properly, Do NOT go to Genesis health care. If you want your Dr to make you and your care a priority, do NOT go to Genesis healthcare. I’m in my second hour waiting just for a RX refill for migraine medicine. TWO HOURS and I had an appointment. Absolutely ridiculous.

I have been seeing Dr. Neal-Haley for years and so has my family. She has all our medical records, my records from birth, and knows us by face. I went in one day for a sinus infection and was prescribed antibiotics for it. When I picked up my medication and read the name of it...it read Amoxicilin...the one thing I'm allergic to. If I hadn't read that name and had blindly taken the medication I wouldn't be here today... every intake I've filled out has listed Amoxicillin as an allergy and it should be in their digital system by now...they're not very thorough. Negligent at best, and one of my relatives ended up bed-ridden in a hospital for a month because her office overlooked a dangerous respiratory infection that he'd had for years. It took us going abroad to foreign doctors for his condition to be noticed and treated. So yeah. They make some lethal mistakes. Her office was good in the 90s, but they've gotten comfortable and stopped trying...

I have always felt that the staff of Dr. Haley make sure that I have received the information for the blood work and the appointment card for the next visit. Both Dr. Haley and NP Christine have always been very attentive to my issues and communicate at my level.

If you get prescriptions from this doctor, verify their correctness yourself. My last visit left me with a prescription with dosage information that was off by a factor of four (fortunately the pharmacist caught it), and this was the second prescription error in two years. Now that the office offers its own LabCorp services, suddenly every ailment requires a blood test. I gave an extra star to "Value" because they occasionally forget to charge co-pay. They are, however, polite. When she was fixing her last prescription mistake, Neal-Haley was effusively apologetic.

Dr. Neal-Haley and NP Christine W. provided quality patient care. The office staff are prompt and courteous.

Staff is unhelpful and office quarters are not very clean. I was never seen by the doctor, but rather by a rude, uneducated "student" who offered me unsound, out of date medical advice for my newborn. I was told I'd receive a call back with lab results and did not receive a call back. When I called back a week later (it was during holidays) I asked for the lab results and was once again told I'd receive a call back and never got one.

I have been going there for years and won't be leaving any time soon.

I have been going to this Dr. for several years. I have been on a beta blocker for my B.P and it has been high for the past year. When my bp spiked really high I ended up un the emergency room, where ekg and blood work were done. This was sent to my Dr., She said she was adding a beta blocker. I told her I thought I was already on a beta blocker and she said no it wasnt and gave me samples of the new beta blocker. Later my heart rate dropped to 40 and the pharmacist was shocked because my old meds were indeed beta blockers and adding this new one created a dangerous condition. I called and informed her office of this mistake, and they told me to stop the new meds and if the heart rate was that low in an hour to go to the emergency room. That was the last I have heard from them. No follow up at ALL.I switched to a new dr. and she took one look at the blood work and the bp readings for the last several days and told me I had dangerously low potassium levels and was borderline diabetic.… She removed me from all bp meds since she felt I was not suffering from hypertension at all. She started me on potassium and an anti anxiety. My BP quickly dropped into normal range.

I decided to go to this doctor after moving to Smyrna and finding her close to my new home. During my initial appointment with her to get her introduced to my child, she did not even show up, even after I had confirmed that we would be meeting with the Dr Carla Neal-Haley. Instead a nurse practitioner came to see us. After this meeting, I called in with a question about difficulty that my toddler was having with a prescribed medication. I was told by the receptionist that the doctor would call me back. Three days later, no response back from their office. When I called back about this, I was told that a message had indeed been left for the doctor but that she hadn't gotten to it yet. Wow. Needless to say, we're sticking with our original pediatrician's office, even if they are a 10 mile drive away.

I have been with Dr. Neal-Haley for 4 years now and she has always been phenomenal. I just wish her front office staff and PA were equally as profound. I feel as though her PA (Christine) would prefer never to see a patient unless you had very serious physical injuries. Mental, neurological, anxiety, sleep and related- I feel, she couldn't care less about. I felt as though my issues were unwelcome, frowned upon and FAKE. If she doesn't see the ailment- don't expect a supportive and caring diagnosis. Only Dr. Neal-Haley will give you that courtesy. Christine actually undermined the Dr once and refused to give me a RX that Neal -Haley prescribed! What is that about?In regards to the receptionist and front office staff: they have not mastered professional tone, mannerism, msg receiving/ sending etc. I've been hung up on by a young male receptionist, the same receptionist failed to give two msgs to the Dr which resulted me to drive over an hour to end up at the office where all i recieved… was an Oops, Oh Well and an wimpy apology. Seriously? Unbelievable how poor the front desk staff are.I have already decides that despite how wonderful DR. Neal- Haley is, her staff out ways her and makes seeing her too difficult. My advice: only go when physically injured/ sick or for pediatrics.