Dr. CECILIA M CHUI

If I could give zero stars, I would. This practice is extremely poorly run. Nearly every interaction I’ve had, whether with the front desk, medical assistants, or nursing staff, has been unprofessional & frustrating. I was repeatedly given conflicting information, & when I pushed back by referencing what another staff member had told me, I was treated as if I were lying & met with defensiveness & rudeness. I am transferring care due to serious concerns with both the providers & overall management. I was seen very frequently throughout my pregnancy due to being high risk, so these experiences were NOT isolated. During my prenatal care, I saw Papa Win DelaCruz multiple times. Despite my frequent visits, she often forgot who I was & the details of my case, rushed through every appointment, & provided little opportunity for questions or meaningful discussion. Post c-section, I was seen by Natasha Harvey. My delivery was an emergency at five weeks early, & my baby was in the NICU. I gave… birth the week of Thanksgiving, & during this extremely vulnerable time, Natasha was cold, rude, rushed, told me she could not refill a prescription I needed, & was quick to leave my bedside. At a follow-up visit, Cecelia Chui rushed me out of her office because I was her last appointment of the day, making it clear my concerns were an inconvenience. Attempting to transfer my medical records only reinforced my decision to leave. In late December '25, I was instructed to submit a records release through the patient portal & was told I would receive confirmation within three hours. That never happened. I called the medical records department, left a message with them as well. Three days later, I received a call from Elizabeth, calling on behalf of the practice manager, to ask why I was transferring care. I explained my concerns & told her my new OBGYN still had not received my records. Elizabeth assured me she would take care of it ASAP & told me to call her back if I needed anything. Another three days passed with no progress. When I called again, I spoke with Odessa & another staff member who raised their voices & told me it takes 31 business days to transfer records. directly contradicting what I had previously been told. When I asked to speak with Elizabeth, I was told no, despite being instructed by Elizabeth herself to ask for her if I called back. This office demonstrates a complete lack of organization, accountability, empathy, & respect for patients... especially those navigating high-risk pregnancies and postpartum recovery! Management needs serious improvement. This is not what healthcare should be. Steer clear!!!

I am having a high risk pregnancy, and Dr. Chui has made me feel calm about my situation. Everything she has said to me has been medically correct, showing she is knowledgeable and experienced in her field. She makes sure to answer all my questions before I leave her office. She tells you the truth about what is going on and does not sugar coat things, which is why some reviews may be negative, but I would prefer a doctor to be honest with me. I would recommend Dr. Chui to all my friends.

AVOID DR. CECILIA CHUI! THE WORSE DOCTOR I HAVE EVER EXPERIENCED!! SHE WASN'T EVEN SUPPOSE TO BE MY DOCTOR, I WAS SUPPOSE TO HAVE DR. CULOTTA, BUT SHE APPARENTLY WASN'T THERE, SO THEY GAVE ME CHUI INSTEAD, WHICH NONE OF THE STAFF EVER INFORMED ME ABOUT IN ADVANCE. SO SHE GIVES ME AN ATTITUDE FOR TELLING HER THAT AND SAYS I CAN LEAVE AND RESCHEDULE MY APPOINTMENT UP FRONT. I EXPLAINED TO HER THAT ASIDE FROM WAITING FOR ALMOST AN HOUR TO FINALLY BE SEEN BY HER(MY APPOINTMENT WAS AT 6PM, SHE SAW ME AT 7:07PM), I WASN'T GOING TO JUST LEAVE AND WASTE MY WHOLE TRIP GOING THERE. SHE LITERALLY EXAMINES ME FOR 2 MINUTES THEN LEAVES THE ROOM AND HAD ME WAITING IN MY GOWN FOR ANOTHER 15 MINS. I HAD TO GET UP MYSELF AND WALK TO THE HALL TO ASK ONE OF THE STAFF WHERE MY DOCTOR WAS, TO WHICH SHE ASKS WHO MY DOCTOR WAS? LIKE NOBODY HAD A CLUE I WAS IN THE ROOM WAITING, AND THEN TO TOP IT OFF, I FIND OUT SHE WAS WITH ANOTHER PATIENT! I WAS DONE AT THAT POINT, I WALKED BACK TO MY ROOM, PUT MY CLOTHES… ON AND WALKED OUT! TERRIBLE BEDSIDE MANNER, RUDE AND VERY UNPROFESSIONAL. SHE DOES NOT DESERVE THE TITLE OF A DOCTOR! MY APPOINTMENT TIME WAS FOR 6PM, I WAS THERE AROUND 5:58PM, WAS SEEN BY HER AFTER 7PM AND LEFT THERE CLOSE 7:30PM. IN THAT ENTIRE TIME SHE SPENT AT MOST 2MINS WITH ME, WHO SHOULD EVEN EXPERIENCE BEING A DOCTOR'S OFFICE THAT LONG?! PLEASE SAVE YOURSELF THE TROUBLE OF BOOKING AN APPOINTMENT WITH HER, I WILL NEVER EVER GO BACK TO THAT NIGHTMARE!