Dr. Jean-Pierre Marcel Faure, MD

Good doctor but disorganized front desk. Seen improvement but still some ways to go

Dr. Faure, originally from Lucerne, is responsive and laid back, but seemingly overbooked. A lot of his business comes from airlines where French is spoken. Unlike others I've had, he doesn't spend much time chatting -- which means he could be missing something, since casual communication is important. That said, he's about right for me. I'm busy too. He's a former athlete. The key, I've found, is to get a first-in-the-morning appointment and then show up early. Actually, I like his assistant, who can be very helpful.

Went for a physical exam and came back to weeks later forresults of blood test. After waiting for over an hour to see the doctor, they told me that the blood work was never received by the lab, and I would have to make another appointment to get another sample.

This doctor is a joke. He plays on the fact he is french to attract a clientele but he does not worth it. Each time you have to wait minimum 45 mn. I took my son for a possible strep throat. Dr Faure hardly checked him. He did not take his temp, his pulse, ... He did a strep test but you don't have the result in 5mn like in any Minute-Clinics. He said he will send it to a lab. As we were friday, he said we will have results on monday, which is a long time to wait when you have a kid sick but still. We had atough we with my son having high fever, not eating because of the pain in his throat. The Monday we did not hear about Dr Faure so we assumed the strep test was negative. On the Tuesday as the fever was gone and he was feeling better, I sent him back to school. Finally, on the Thursday Dr Faure Assistant called us back to tell us the test was positive and my son should start taking Amoxicillin. Almost a week after!!! In the meantime my other son and I got the strep ...

Dr. Faure can diagnose the problem very quickly. He is very kind and can feel with the person. He is confident in his knowledge.

His receptionniste looks like she needs to retire. She disorganised and extreemly slow! I personaly dread going there because of her. You will probably spend more time dealing with her than your actual visit with the doctor.

While Dr. Faure provides adequate care the front desk is abysmal. I have visited this office more than six times over two years and cannot recommend this Dr for that reason.

Rude receptionist. Could not even book an appointment. I understand being busy but don't put me on hold while I can still hear you laughing and chatting on the other end BOTH times I called. 0% phone etiquette.