Dr. Jennifer Gale Shaw, MD

This is hands down the worst experience I have ever had with an OB/GYN office. I have had two successful pregnancies in the past, so I know what responsible maternal care looks like. This clinic completely fails its patients. I found out I was pregnant and called to book a new patient intake with Dr. Jennifer Shaw two months in advance when I was only 5 weeks along. Their policy is to force new patients to wait until the 12-week mark for a first visit, leaving you with absolutely zero medical screening or support for two critical months. During that very first phone call to schedule, I tried to ask a couple of basic, general questions about my timeline and missing periods. The staff completely turned me away and refused to let me speak to anyone. Later, when my patient portal feature finally opened, I uploaded the medical records from my two previous C-sections so the doctor could review them before my visit. It has been a week, and they have completely ignored that message. They could… not even provide a single sentence of acknowledgment to confirm they received my files. It feels like if they aren't actively getting paid for an office visit, they refuse to provide a single shred of patient communication. A few days before my appointment finally arrived, I started experiencing brown spotting. When I called them in distress, they turned me away for a third time. Because they refused to listen, a silent miscarriage went completely unnoticed. My ultrasound later proved the baby had stopped developing weeks prior, right around the 8-week mark. If this clinic had routine 8-week screenings like other responsible offices, this would have been caught early. I would have had the choice to manage the loss safely and naturally at home with a simple, inexpensive prescription pill. Instead, their neglect forced me into a terrifying, life-threatening midnight hemorrhage. I had to be rushed to the ER, undergo an emergency surgical D&C under anesthesia, and receive a two-unit blood transfusion because my blood counts dropped to a dangerous 7.6. On top of the intense emotional trauma of losing my baby, and the severe physical trauma my body just went through, I am now going to be hit with a massive hospital bill. Because I do not have insurance and I am self-pay, I am left completely on my own to pay for this entire emergency stay out of pocket. The hospital told me to follow up with this office, but I immediately canceled. I will never see Dr. Jennifer Shaw and I will never step foot in this clinic. Forcing women to wait two months for care, turning them away when they ask simple questions at booking, and ignoring them when they are actively spotting or submitting medical records is dangerous, reckless, and completely unprofessional.