Dr. Kyle Joe Mangels, MD

But, with Dr. Mangels, the two descriptors combine beautifully. When I told Dr. M that I needed to get my mojo back, he put me down for back surgery to do just that. Along the way, he made the trip fun because he doesn't take himself too seriously & he added a his wonderful sense of humor to the package. Would I do it again? In a heartbeat!!

Dr. Mangels, Dr. Thambuswamy and Dr. Baird & his NP, Phil are wonderful and talented neurosurgeons & assistants. Dr. Mangels is the best of the best. I don't think you can go wrong with his perfectionist demeanor and friendly bedside manner. He is a top notch doctor and person. He cares. He performed a 4 level posterior lumbar interbody fusion for me in 2006 with great long lasting results; so when my neck became a problem, it was a natural decision to select him to perform a 2 level cervical discectomy and replacement with artificial discs. My outcomes have been wonderful. The office staff, as a whole, is pleasant enough but make NO efforts to make themselves available to patients or helpful above the minimal effort. We have all been to other clinics where you feel welcomed and this office does not make that kind of effort. The business office lead, Konni, is fairly atrocious to deal with (and I am a good patient and pay all my bills- I even had to contact my insurance to… request them to research and re-file my claim that was submitted by the office incorrectly- I'm not a business office person) so keep that in mind, but otherwise... I would definitely say the skills and talents of the doctors will be THE reasons you are pleased with this office- not the staff. I'm just not accustomed to being initially approached by "professional" business people with the words..." IF you DID call, it's not documented"- I'm sure you meant..." I can't see that my staff documented that call" or something else that sounds less like calling me a liar. I would never act that way to my patients. It's not my fault that YOUR staff don't return calls or document well, that's an office problem. Check yourself and your staff. While I am on the subject of process failures in the clinic, I may as well point out that the phone system is antiquated and inefficiently explained to their customers/patients. You don't get an explanation of the role of the staff you are transferred to on calls, which leads to the humbling experience of being told you erroneously are talking to the "wrong person" (when in fact, the staff explanation just sucks). Sometimes, you can find that phone calls are not returned in a timely fashion from the business (and sometimes nursing or scheduling), all around- so don't hold your breath for a callback. It would seem that a significant culture change is needed within the office to improve customer satisfaction but I won't score the doctors low, because they are very talented. I like my doctor and his scheduler, Bobbi and Ebony at the desk...but as far as a few of the other office staff...hmm, I'll reserve additional comments.

I am very pleased. the recovery time was short and I have not had any complications since. I recommend him to anyone that needs spine surgery. he is very thoughtful and kind.

Dr. Mangels is a highly skilled, confident and precise surgeon. Wouldn't have gone to anyone else.

Dr. Mangers has preformed 2 surgeries on me 9 years apart. I wouldn't go to anyone else. Love his black/white personality. He's humorous & always make me feel at ease. Very informative to myself as well as my husband.

I had micro vascular decompression surgery for trigeminal neuralgia in 2009. He was absolutley the worst after care physcian I have ever had. He was sarcastic, condesending and rude. Office waits at least an hour. I realize had the surgery been without complications he would have been the hero. But even with complications he and his staff could of been a little more understanding and sympathethic. When I explained to the staff there were not any tears coming out of my left I eye tear ducts, she asked "How do you know"? When I cry nothing comes out of that eye! When I explained I had numbess on the left side of my face, I had partial hearing and trouble keeping my balance due to the hearing loss. Dr Mangels stated,"But the pain is gone, right?" I explained there was absolutley no feeling on the left side of my face, so Yes I do not feel pain! He stated he had never had a patient with hearing loss before. (that was the extent of his response to it, like I would make that up..) When… I mentioned I could not walk a straight line, he had me walk across his 6 foot office and said you walk just fine. I had to see a therapist just to confirm my feelings were just about him. Today, I can walk pretty well, though I still have hearing loss and numbness on the left side of my face. I would have the surgery again to elimate the pain, however I would of found another doctor. I can accept I do not have feeling on the left side of my face and loss of hearing in my left ear. What I do not accept is a doctor who acts like you are making up the symtons and only focus is "the pain is gone, right".