I NEVER EVER thought that I would be forced to write this review but here I am. I know reviews can go either way, as are the one's before me. If I wrote a review 2 months ago, it would be completely opposite than today and this is why I WILL BE 100% truthful and then you guys can make your own decision.
I and my wife became a patient before she actually arrived in Sunset Beach. I saw her on her 3rd day in practice. We fell in love with her right away and nothing ever changed in the last 1 1/2 years. I had a couple of episodes from my medicine of a prior doctor in Florida, that did not fit my health needs. Dr. Rice went above and beyond and really cared about all my health needs. She was always happy and cheerful and we always had a great banter sessions. My wife loved her as much as I did.
Then 6 weeks ago, I had made an appointment for a very sore shoulder and I was hoping for either a cortisone shot and/or x-ray. A week before my appt., I was totally week and listless.… After reefing a HS basketball game, where I struggled up and down the court, I immediately drove myself to the ER on my way home. Sure enough my counts were low and they gave me a bag of IV fluids and also a pill. Told me to go home and completely rest for a few day, which I did and I fully recovered. An hour before my appt., her nurse called me and started to give me instructions from the doctor. I advised her that I had an appt., within the hour and she said, she knew. I said, then we can talk about it at that time. My appt. was at 4:00 on a Thursday and it turns out that I was the last patient of the day. Doctor comes in the room 23 minutes late. No big deal...it's normal for doctor's, I have waited much longer for other doctor's...all I ask is that I get the same courtesy from the doctor's and I must that that up until today, I always did. So Dr. Rice comes in and starts talking about my hospital visit. Ok. She wants me to stop 1 medicine and go back on the other. OK. Fine. But the topic of this visit kept going on and on. We talked about her husband's book for about 5 minutes, but this was all NORMAL for our visit's. She is on the computer, I guess adding notes and then tells me to take care and walks out of the room. What ??? I start saying Doc., we have not addressed my shoulder yet. I say it 2x thinking she might have forgotten. I hear No Response. All of a sudden her nurse appears and tells me that I have to go as my "Time is Up" !!! It is now 4:40, less time than I had to wait for her and again, I am the last patient. I tell the nurse my shoulder needs to be looked at and she tells me that the other topic was more important. Not for 20 minutes it wasn't. It was covered in the 1st 5 minutes. I demanded a X-ray note. Finally Dr. Rice comes storming in the room and said, what do you want a shot? I said, yes. She said, we could have done this when we were talking earlier. Excuse me, but I am not the one in charge here. So she gives me a shot and a MRI date. And I leave totally upset, shocked and dismayed that she could turn on anybody like tat in a nano-second, especially me since we have never had a lick of controversary. Oh, my wife was in the room the whole time and we both walked out shaking our heads. What just happened in there? Is she having a bad day? Did not look that way when she walked in the room. She was her normal cheerful self.
Well, never thought it could get worse but it did. Appx. 4-5 days later I get a letter that I am discharged from her practice. Are u kidding me? Is she acting like a spoiled person, that she just dismisses a loyal patient instead of letting things cool down and talk about it later like adults.
So now the investigation begins because of how SHOCKED I am over such a trivial event on "Her part". I was and still am a "Truly innocent Patient", even with my wife in the room. So I start looking at reviews on multiple websites and I was shocked and stunned that I was not the 1st person that she walked out on or talked to a patient in a not so pleasant way. Her ratings and reviews were shocking to me that this has occurred in the past. *** PLease remember that I had never thought that I would have felt this way 2 months ago. I'm stunned by my situation and that it has occurred before me. I then run into someone who had 1st hand knowledge of the inner workings. I found out that this is normal for her. Any little problem and she immediately dismisses the patient from her practice. I'm sure Seacoast Board of Directors must love that she is costing them money. I then heard another employee left on good terms but could no longer handle her mood swings. And then last, I was in a office of another medical field and they have a lot of her patients and when they heard about my experience, they shook their head and told me I am far from the 1st one, it has happened a lot, so that was 2 different folks who told me exactly what the other said, along with the earlier reviews. And I forgot to mention that in the letter, I was given 30 days to find a new doctor. Wanting to stay in Network, I did find a new doctor but I cannot be seen until May as a new patient. I have a lot medicines that need to be filled. Dr. Rice refused to fill them after the 30 days and the new doctor will not fill them until I am seen. So I have to go at least 60 days without very vital medications. I felt abandoned. I was eventually directed to go to a Doctor's care (Urgent Care) and thankfully they did fill them until May.
I'm sorry this is so long, but I promised a 100% truthful summary and that is what I delivered. The stars are a 3, not just for my experience, but all the post information that I have acquired. The staff has always been wonderful, though getting through on the lines can sometimes be a hassle as well as the occasional call back that never comes. So read carefully and choose wisely.
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