Dr. Olga L Cortez, MD

When you call to make an appointment, the message says that after 45 minutes of waiting it will hang up on you. That’s how long you’ll wait, too. When I first called to make an appointment, I was on hold for over an hour and the automated line hung up me. I was 16th in que. The women at the front desk are rude and snooty. This is NOT a women’s healthcare office. It is not women positive. It is ran by mean girls. You’ll see the doctor (if you can even get into see the doctor, otherwise you’re stuck with one of the NPs who giggle and cackle and talk about themselves like 13 year olds) for a whole two minutes. Choose a place that actually cares for women. This place has been turned into a “spa” where lip filler patients come before pregnant ones.

Doctor is ok, but her billing department is a complete mess, they failed to submit claims to my insurance company and I was told that no refund was to be processed until all claims are processed and paid. It took several calls including 2 from my insurance's agents to have them to submit all claims. Finally 3 months later all claims cleared up and again I had to call my insurance to have them to issue the refund check, in front of the agent they assured me that check would be delivered the same day but when I call 4 days later to my surprise I found out that they did not issue any check. Only when I told this person from billing department that I would file a complaint they finally sent me the check. Stay away of this office.

I’ve been going to Dr. Cortez basically since she opened. She’s one of the best doctors I’ve ever had!

I am 52 yo woman, and after having difficulty managing the symptoms of menopause, I sought out someone who specialized in hormone-related health care. I was hopeful I would be finally getting the help I needed. I had blood work drawn prior to my first visit, so at my first visit, she would go over the results. At my first visit, she sat down, whipped open the file, and started with “ok, so here’s what we’re looking at”. There was no “Hello, I’m Dr. Cortez, nice to meet you. Why are you here? What’s going on?” Etc. NOTHING. Not an introduction, not a 2-minute pause to hear what I had to say, nothing. All she did was go over the blood work, and go over it fast. So fast, I couldn’t keep up. She was clearly in a rush the whole time. I tried taking notes, and asking questions, and she answered them, but it was obvious she was rushing though my appt. She maybe spent 12 minutes with me, tops. She said I had some inflammation and suggested I take an expensive food sensitivity… test,to see what those results came back with and go from there. She rushed out of the room, sent her nurse back with the script for medicines we discussed, and didn’t say goodbye or anything. I was deflated. I left there confused, and not feeling like she even heard me or cared about my concerns. I decided to go forward with the testing, hoping this was not a typical visit, and give it another chance. The blood work from the food sensitivity test took 4-5 weeks to come back. They office said they would call me when it did, but they never did. I called to check on it and they were like “oh yes, it came in last week”. I made the appt to go over the results, hoping this time would be different. It wasn’t. She barged in the room, whipped open the file, and started rambling about how I had systemic candidiasis and was putting me on super strong antibiotics for 30 days. Once again, she rushed through the results of the test, basically just explaining how to read the results. I left this appointment the same as before – confused, deflated, and rushed out. I even said something to the girl at the check out station, and her response is “Yeah, she moves really fast. We can’t even keep up with her sometimes. If you want someone slower and more thorough, you should see the NP here that has been trained by Dr. Cortez”. Um, no… I’m paying (and my insurance is paying) to see the DOCTOR. I knew right then I would never go back here. I was very hesitant about taking these antibiotics, especially knowing how strong they were and for 30 days straight. Dr. Cortez never discussed what the side effects were, or anything. Just “here, take these” kind of attitude. I did not fill the script. The lab that performed the food test offered a 30-minute consult to go over my specific results. The lady from the lab was extremely helpful, detailed, and went over everything with me. When I told her that Dr. Cortez said I had systemic candidiasis and prescribed strong antibiotics, she asked me if she did the organic acid test, which was the main test that would prove if I had this. I said no. She said “then I would recommend you get that test done before taking those antibiotics”. I immediately had my regular GP doctor do this test and got the results today – NORMAL. While I was gratefully relieved with the results, I was infuriated that Dr. Cortez would prescribe such a super-strong treatment on me, without having done more tests, without having even cared about what could happen to me by taking these, or expressing any other concern other than “write a script”. I think it’s disgusting and beyond negligent that she treated me the way she did, but so nonchalantly prescribed this kind of treatment, when we didn’t do the test to determine her diagnosis in the first place. I came here seeking HELP. And was basically dismissed. Unacceptable. When a doctor loses interest to genuinely be of help, maybe they should re-think their reason for being a doctor.

Dr. Cortez has the best bedside manner, is thoughtful and sensitive and does not rush. She does an excellent job making you feel cared about. I'd recommend her to anyone.

Poor office management

I have been going to Dr. Cortez for 6 years and have always had a good experience!

A very quick follow up visit but the staff attitude was very unprofessional. Billing department very rude and loud. Nurse talking about another staff member on how something was incorrectly done unprofessional. Scheduling a appointment is impossible with front office. Staff talking about patients information, there is no privacy. Where is the supervisor? Who oversees the staff when Dr Cortez is with other patients. This office attitude needs a lot of attention.

The communication in this office is abysmal. Getting a referral, information about blood tests, explanations about prescriptions, or anything related to follow-up is next to impossible. Dr. Cortez is a good doctor and seems to care about her patients but there is a huge glitch in her office system. The front office staff are routinely rude and curt, both in person and on the phone. It is almost impossible to receive a callback, even on pressing issues.

I did not like my experience at her office at first it was okay but the time you get to spend with the dr gets less and less. If it is your first time pregnancy i would not recommend it. I had problems and found out more with my hospital visits then at the office because the time you spend is 5 mins max. The nurses there are very nice and sweet but the front desk help can get rude.