Dr. Marci Roy, MD

She's so understanding and listens to everything I have to say.

I've known Dr. Roy for years. She is a Super Doctor!I was thrilled when she joined Baylor Scott & White in Kyle.

Friendly and professional.

Seen her many times. Always pleasant and explains in detail.

I am a retired healthcare executive in medical schools and major health centers. Dr. Roy is at the top of list of beyond excellent physicians! She is brilliant, thorough, cares for patients "way more than above and beyond" and U owe my life to her. I would turn heaven and earth for and appreciate her more than can be expressed.

I cannot believe Doctor Roy was only rated with 3.7 stars. If I could, I'd add a sixth star. I've been a patient of Dr. Roy for at least five years. In a gentle way she tells it like it is. She tells you what labs she wants you to have and why. Other physicians simply provide you with a hall pass to the lab and then out the door. As much as I dislike having to go to a doctors office, I find it comforting when I have an appointment with Dr. Roy. Her staff members are equally as professional as Dr. Roy. I still can't believe the 3.7 stars.

I was referred to Dr. Roy for treatment of severe restless legs syndrome. She was not familiar with RLS Augmentation which is well known to RLS specialists. She advertises that RLS is one of her specialties. She is not a member of the RLS Foundation so she is not interested in new RLS treatment developments. She referred me to another doctor whom she said was more expert in RLS than she was and he couldn't understand why she sent me there.

Basically if you don't have migraines or a tumor, go elsewhere. Dr Roy could not seem less interested in helping me with my headaches since it wasn't an easy diagnosis. I never spent less than 1-1.5 hours for appointments where Dr. Roy would show up for 10 minutes and just say "not sure, try this herbal remedy" (which never helped). After several appointments and several hundred dollars later, I found a different neurologist who was able to give me an accurate diagnosis on my first appointment. The billing department at Arise is also incredibly unorganized and unhelpful.

I too wish I could give zero stars. I thought this office couldn't get any worse, but today it did. I've come to accept Dr. Roy's cool demeanor, but the extent to which she runs behind schedule is unprofessional and extremely rude. She knows she's chronically behind yet doesn't adjust her schedule accordingly. She never apologizes and is disrespectful of the patient's time. They have a policy of rescheduling your appointment if you're more than 15 minutes late, yet I've had to wait up to TWO HOURS to see her. Why am I, as a patient, not shown the same respect she demands? But like I said, today was the worst. I came in early for my Botox treatment, which I receive for chronic migraine. I found the staff to be helpful and polite. I spent some time talking with two very pleasant women at the front desk about a bill I'd received. After about 15 minutes I was informed I would have to reschedule my appointment because I'd missed it. I WAS RIGHT THERE IN THE WAITING ROOM!!! I was no… more than 10 feet from the door you go through to see the doctor. Nobody even came out to call my name! I was in shock. How is that even possible??? One of the women at the front desk apologized, while I saw Dr. Roy basically hiding in the back. I made a bit of a stink, so they rescheduled me for two hours later. Now, let's back up three months... The first time I had my treatment they tried getting me to see the new P.A. who only did Botox, but I insisted on seeing Dr. Roy, as I didn't feel the P.A. had enough experience. (She'd only been at it a few months.) Dr. Roy said she'd be happy to do my treatments instead of the P.A. any time I wanted. My first treatment went without a hitch. However, when I tried getting in to see Dr. Roy for my second treatment, I was told she was completely booked, which basically forced me to see the P.A. or I would have had to go too long between treatments. So, I made the appointment to see the P.A. The P.A. was very nice, but after my treatment, she said if anything should go wrong (ie: my eyelids drooped), there was a woman who did aesthetic Botox downstairs who could fix it. (WHAT??) She said she'd only had two incidents where people had to have their faces "fixed." I trusted her because Dr. Roy was supposed to be the best migraine specialist in town and has a reputation to uphold. So guess what? My eyelid is red, swollen and drooping. I'm not cynical enough to think this is a result of the stink I made earlier, but the thought did cross my mind. I'm so mad at myself. I KNEW it was a mistake not to see Dr. Roy for my Botox treatment. She may have an awful bedside manner, and she's terrible at running her office, but at least she knows what she's doing when it comes to my treatment plan. Ultimately, every part of this horrible experience was Dr. Roy's responsibility. I cannot stress how bad this place is. I'm stuck with her for now (unless she fires me) due to insurance and because I need to get my flippin' eye fixed, but if I had a choice, I'd be out of there. I've never written such a negative review, but I felt it was my responsibility to warn others. My advice is to run like heck and find the second best migraine specialist in town. This place is AWFUL! Oh, and the cherry on top? All the stress of this day has given me a migraine. ZERO STARS.

I was told I had to get an MRI at her facility. It was twice as expensive. I asked why there and they told me it was better and she trusted them more. I found out later it is because she makes money off them. The people pay her to refer. And the doctors that read there are not trained as well as the ARA facility I used before.