Dr. Steven Rudy Wunschel, MD

HORRIBLE

The office staff is rude and inefficient. They argued with me about everything every step of the way. They didn't send me the initial paperwork to fill out pre-appointment and got mad at me for it. When I arrived at my appointment without the paperwork, which I didn't know about, they turned me away and told me to go have a xray done that would determine when my next appointment would be. i did and when I called the office to set up the next appointment, they said that there were no longer kidney stones, accompanied by an attitude, and hung up on me.

I love Dr. Wunschel and his two Spanish speaking staff members Marcella and Joanne they are wonderful and will help the patients when needed and promptly give Dr. Wunschel a message and call you back right away. Andrea the so call "Manager" (please make sure you pronounce it in English she HATES it when you say it in Spanish, she will cut you off to pronounce it right) is VERY RUDE, SHORT TEMPERED, and has ZERO MANAGER SKILLS, I am not sure why Dr. Wunschel still has her working there. I think the office will run more smoothly if she was gone. After NEVER getting a phone call about my stone blasting procedure, the hospital called me stating everything was set up, and NOT ONCE did I get a phone call from ANDREA. I called the office to complain about this since I needed time for my job to know and get lab work done without getting the charge we get for Missed Preops, they told me that Andrea "Left Messages". Now, as a person that works with Customer Service, why would she think is ok to… Set up Surgery without actually SPEAKING to a patient or family member?! I told the staff that she never called me and did not leave any messages on my house number because OH BEHOLD! I DO NOT OWN AN ANSWERING MACHINE!!!!!!!! Why does she set up patients for failure like that? I told one of the other girls to give me surgery information and to leave a message to the doctor and he called me right away to apologized, which I thought that was awesome. So if anybody wants to see this marvelous, caring doctor and his wonderfully Spanish speaking staff I would do so, just BEWARE WITH THE RUDE MANAGER.

Staff is horrible and uncaring. They do not call back or get paper work to other doctors even in emergencies . Doctor is great.

I don't know what problems other people have but the Doctor and his staff are wonderful and prompt to help their patients

This Office is terrible. The staff is rude and they don't call you back. He doesn't explain things very well. After a botox procedure he wanted to see my mom in 10 days, she called to setup the appointment and they wanted to see if the Dr. wanted any tests and would call back. After waiting a week she called back and told her the next appointment was 5 weeks from that date. So ridiculous. DO NOT GO TO HIM!

The staff are Rude and impossible to work with! It is very difficult to get information as you are cut off before you can complete a sentence. Cramped waiting room and too long of a wait to see the Doctor. This Doctor needs to take some time off, "clean-house" and start over.

His staff are rude and need to be fired. My visiting nurses called about some orders they need. The receptionist told her they should have received them and the nurses told her they didn't the receptionist then said you must have given them the wrong number then hung up on her. Then when I get a UTI he never wants to put me on anything if I'm not symptomatic. So then it gets so bad I end up in ICU because it gets in my blood.

Rude staff, you stand at the counter until they"re good and ready to talk to you. my third apt was cancelled and scheduled a month later and my 9am first apt had 4 people ahead of me . after 45 minutes I left, no call or care form them. I am rescheduled with a sutter gould dr. where they have patient rigkts

Beware horrible dr