Dr. John Frederick Hatch, MD

The reception staff are always rude and have an attitude. This has been a known problem for years and has never been fixed. Dr Hatch is a great doctor but really needs to fix this issue.

Dr Hatch is wonderful so though wait times are high...he is worth it!

The wait time is ridiculous. Plan on spending well over an hour in the waiting room before being seen. If you ask the front desk what is going on and let them know you have been waiting a long time, the staff could care less about you waiting an hour and 15 minutes and instead will give you a snarky response. I have been here several times and the wait time is always awful and the office staff are not friendly. Clearly punctuality and professionalism isn't something that they strive for. I would suggest somewhere else.

Office is not easy to get an urgent appointment with. My daughter had to wait 1 month to get in due to her glasses breaking. Poor kid had to wear broken glasses for this whole time.

After a number of expensive tests I could not get Dr Hatch to provide the results of my tests. I called his office numerous times to no avail. Almost two months later, I filed a complaint against Dr Hatch with Blue Cross Blue Shield RI and finally got a letter in the mail with a check list. No explanation, no details... claiming nothing was wrong! Two doctors disagree with his assessment - my OD and my new Ophthalmologist.

I agree with the person that commented on the waiting and would add that the staff is not very friendly, my child's appointment was canceled several times and bed side manner was nearly non-existent. Then come to find out they are charging $25 to transfer child's records to another doctor directly.

Had appt for my 3 yo. Waited more than one hour -- had to entertain a 3 year old and 2 year old while waiting. Horrible!

Dr Hatch was very nice & caring towards my very nervous 4 year old!

Waited for 45 minutes in the main office . Opthamologist tech put her ungloved fingure on my eye lid. Than sent me too another waiting room for a half hour, packed in a small waiting area with 7 other people. Dr not too personable, I also had to point out where the lump was. Here is the best part, I woke up the next morning with conjunctiveitis